Digital Ad Operations Specialist

Marlton, NJ

Job Overview and Requirements

Are you looking to further your career in advertising within a team of digital ad experts? Are you energized by the prospect of working with clients directly to solve their unique business needs? SEBPO is looking for a Digital Ad Operations Specialist to play a key role in client implementation, customer satisfaction, and overall project management.

SEBPO works with organizations to handle all of their digital advertising needs, whether operational or creative. As outsourcing experts focused specifically on digital ads, we are poised to rapidly scale to clients’ unique needs, while focusing on all the nuances of digital ad ops that affect conversion and ROI, from creating ads themselves to end-to-end campaign management.

As an operations specialist, you’ll contribute your analytical mindset and strong interpersonal skills to the Service Delivery team. You’ll lead new client implementations, ensuring that client requirements are properly gathered and workflows address all client needs. Post-launch, you’ll monitor team performance and provide regular reports to the client. You’ll also apply big-picture thinking through identifying growth opportunities in existing partnerships, as well as seeking out continuous process improvements that will keep us effective and efficient.

The ideal candidate should geek out on all things ‘digital ad ops,’ has a knack for strategic thinking, and loves making other people’s lives easier. If this sounds like you, we’d love to hear from you!

Job Responsibilities

• Onboard new clients and gather their digital advertising requirements through onsite discovery and/or remote calls

• Create relevant documentation, such as workflows/SOPs, for the service delivery plan

• Develop a plan for monitoring the delivery team’s progress and providing regular reports to the client post-launch

• Provide continuous guidance and support to clients throughout the campaign lifecycle, troubleshooting issues as needed

• Collaborate with Sales to close prospective clients and identify growth opportunities with existing ones

• Provide suggestions for continuous process improvements in all aspects of operations (such as new client implementation, reporting, and more)

• Serve as a subject matter expert in digital ad operations for both clients and internal teams, keeping up to date with relevant news and trends

• Use of a variety of software/tools for customer management and data analytics (e.g. Salesforce, Tableau, Jira)

• Travel to offshore team locations (Asia/South America), typically once a year

Qualifications & Requirements

• Bachelor’s Degree (or equivalent years of experience) and 3-5 years experience within digital ad operations

• A strong understanding of the following principles: campaign trafficking, ad serving, creative design/development, analytics, programmatic media buying, campaign optimization, SEM, mobile and video

• Experience creating new processes, or improving existing ones, to drive efficiencies

• Prior experience with creative services/creating ads a bonus, but not required

• Strong proficiency in MS Office products, particularly Excel

• Experience with digital tools such as Salesforce, Tableau, and Jira a bonus, but not required

• Experience working with, interpreting, and explaining complex data

• Passion for customer support and relentless pursuit of client satisfaction

• Excellent interpersonal skills, both verbal and written

• A mind for analytical and strategic/long-term thinking

• Excellent planning and organizational skills, especially when handling multiple projects

Compensation & Benefits

• Salary based on skills and experiences

• Health insurance: Medical, dental, and vision

• PTO: 2-3 weeks depending on position and years of experience

• 5 personal/sick days

• A flexible, family-oriented environment (we like to say the “E” stands for Employee!)

• 1 day a year that can be contributed to a charity/volunteer opportunity of your choice