SEBPO is a global outsourcing company that specializes in digital advertising operations and development support that provides its clientele with rapidly scalable, "follow the sun" service. We've chosen to focus on and become true experts in digital advertising—from Ad Ops and Creative Production to Development Services and Quality Assurance—so that our clients can remain focused on growing their businesses by providing the exceptional customer service they deserve while we help tackle the routine and repetitive tasks that they request.
78 E Main Street
Marlton, NJ 08053
Are you looking to further your career in advertising within a team of digital ad experts? Are you energized by the prospect of working with clients directly to solve their unique business needs? SEBPO is looking for a Digital Ad Operations Specialist to play a key role in client implementation, customer satisfaction, and overall project management.
SEBPO works with organizations to handle all of their digital advertising needs, whether operational or creative. As outsourcing experts focused specifically on digital ads, we are poised to rapidly scale to clients’ unique needs, while focusing on all the nuances of digital ad ops that affect conversion and ROI, from creating ads themselves to end-to-end campaign management.
As an operations specialist, you’ll contribute your analytical mindset and strong interpersonal skills to the Service Delivery team. You’ll lead new client implementations, ensuring that client requirements are properly gathered and workflows address all client needs. Post-launch, you’ll monitor team performance and provide regular reports to the client. You’ll also apply big-picture thinking through identifying growth opportunities in existing partnerships, as well as seeking out continuous process improvements that will keep us effective and efficient.
The ideal candidate should geek out on all things ‘digital ad ops,’ has a knack for strategic thinking, and loves making other people’s lives easier. If this sounds like you, we’d love to hear from you!
Onboard new clients and gather their digital advertising requirements through onsite discovery and/or remote calls
Create relevant documentation, such as workflows/SOPs, for the service delivery plan
Develop a plan for monitoring the delivery team’s progress and providing regular reports to the client post-launch
Provide continuous guidance and support to clients throughout the campaign lifecycle, troubleshooting issues as needed
Collaborate with Sales to close prospective clients and identify growth opportunities with existing ones
Provide suggestions for continuous process improvements in all aspects of operations (such as new client implementation, reporting, and more)
Serve as a subject matter expert in digital ad operations for both clients and internal teams, keeping up to date with relevant news and trends
Use of a variety of software/tools for customer management and data analytics (e.g. Salesforce, Tableau, Jira)
Travel to offshore team locations (Asia/South America), typically once a year
Qualifications & Requirements
Bachelor’s Degree (or equivalent years of experience) and 3-5 years experience within digital ad operations
A strong understanding of the following principles: campaign trafficking, ad serving, creative design/development, analytics, programmatic media buying, campaign optimization, SEM, mobile and video
Experience creating new processes, or improving existing ones, to drive efficiencies
Prior experience with creative services/creating ads a bonus, but not required
Strong proficiency in MS Office products, particularly Excel
Experience working with, interpreting, and explaining complex data
Passion for customer support and relentless pursuit of client satisfaction
Excellent interpersonal skills, both verbal and written
A mind for analytical and strategic/long-term thinking
Excellent planning and organizational skills, especially when handling multiple projects
Compensation & Benefits
Salary based on skills and experiences
Health insurance: Medical, dental, and vision
PTO: 2-3 weeks depending on position and years of experience
5 personal/sick days
A flexible, family-oriented environment (we like to say the “E” stands for Employee!)
1 day a year that can be contributed to a charity/volunteer opportunity of your choice